Refund policy
At Carbon Evolution WA, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a refund policy subject to the following conditions:
Warranty and Disclaimer: All products sold by Carbon Evolution WA may not be legal for street use. It is the buyer's responsibility to comply with their local, state and national authorities; in regards to the legality of their vehicle. Carbon Evolution WA is not responsible for the installation and modification of the product or the vehicle. It is the buyer's responsibility and understanding to take best practices and engage with a professional installer to achieve best possible fitment and results.
Carbon Evolution WA is not liable for any cost incurred during the preparation, installation and modifications process needed for any products, regardless of whether it is deemed a defective product. All defective products should be made aware to Carbon Evolution immediately and will be swapped out to an alternative non-defective product (customer accepts that there may be a waiting time involved if Carbon Evolution WA does not have this product in stock).
Eligibility: To be eligible for a refund, the product must be in its original condition and packaging, and must be returned within 14 days of receipt. Proof of purchase is required.
Return Process: We strongly recommend that you consider your purchase carefully, as a number of our items are custom made to order, shipped in to customer specification and may come with charges to return them. If for whatever reason you do change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it is unopened and in its original packaging. This option is available for 14 days after delivery. 40% Restock/Cancellation fee applies plus the shipping fee of the product and the booking returned to Carbon Evolution WA.
We will accept stocked items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you return your goods within 7 working days from the day of delivery. The goods must in an ‘as new’ condition and returned in the original, undamaged packaging. The product must not have been used or installed. Whilst the goods are in your possession you must take reasonable care of them and not use them.
We cannot refund/cancel your purchase if:
- You return your product without proof of purchase.
- The products have been sat in, used, any bolting points have been fixed to a surface or the products are damaged.
- The goods were a special order and/or made to your specification.
- The Products were not originally purchased from us.
- The Products was deemed defective without proof of professional installation
- A holding deposit was left for a specific product or order
- If the item is in stock
Please note all our items are wrapped up in bubble wrap and shipped out with a hard reinforced cardboard box however sometimes freight damage does occur due to freight Companies. We will not be responsible for any freight damage that occurs during transportation we highly recommend the buyer purchases freight insurance. Please contact us if you wish to purchase freight insurance with your order.
As per the ACCC Refunds & Returns Policy - We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.
Shipping Costs: Customers are responsible for the cost of return shipping, except in the case of a faulty or incorrect item. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be held responsible for lost or damaged items during the return shipping process.
If you have any questions or concerns regarding our refund policy, please contact us at carbonevolution.wa@gmail.com. We reserve the right to modify or update this policy at any time without prior notice.